Big Title
# Refund Policy
At LevelingMMO, we strive to deliver high-quality virtual coordination and gaming assistance. Because our business involves intangible digital services and dedicated labor hours, our Refund Policy is strict and highly structured to prevent fraudulent chargebacks and ensure fair commerce.
### 1. General Policy for Digital Services
Due to the digital and instantaneous nature of virtual labor, **all completed sales and fully delivered services are strictly final and non-refundable.** Once a digital item, currency coordination, or in-game milestone has been successfully delivered to the Customer, the service is considered fully rendered.
### 2. Conditions for a Full or Partial Refund
Refunds may only be evaluated, processed, or approved under the following specific circumstances:
* **Service Not Started:** If a Customer requests a cancellation *before* LevelingMMO has initiated any virtual preparation, scheduling, or in-game labor, a full refund (minus any non-refundable payment gateway processing fees) will be issued.
* **Incomplete Service:** If a service is partially completed and cannot be finished due to technical limitations or internal scheduling issues on our end, a pro-rated partial refund corresponding to the uncompleted portion of the service will be granted.
* **Unfulfillable Orders:** If we are unable to find an available service provider or fulfill the order coordinates within 72 hours of purchase (unless a longer delivery time was explicitly stated in the product description), the Customer is entitled to a full refund.
### 3. Non-Refundable Situations
LevelingMMO will **NOT** issue refunds under any circumstances if:
* The Customer changes their mind after the virtual labor, boosting, or coordination has already started or finished.
* The Customer provides incorrect account information, character names, or server coordinates that result in delivery delays or delivery to the wrong recipient.
* The Customer violates the in-game behavior clauses detailed in our Terms of Service (e.g., discussing the transaction in the public in-game chat).
* The Customer’s account faces penalties, suspensions, character rollbacks, or bans by third-party game publishers (e.g., Blizzard, Bethesda) during or after the service. As stated in our Terms of Service, the Customer assumes all risks regarding third-party EULAs.
### 4. Chargebacks and Payment Disputes
LevelingMMO takes payment fraud very seriously.
* Opening a dispute or chargeback with your bank or credit card processor prior to contacting our support team constitutes a breach of these terms.
* In the event of an unauthorized chargeback attempt for a fully delivered service, LevelingMMO will submit comprehensive digital delivery logs, IP tracking, chat transcripts, and in-game transaction screenshots to the acquiring bank and payment processor (such as Bankful) to vigorously contest the dispute.
* Fraudulent disputers will have their LevelingMMO accounts permanently banned and blacklisted across partner gaming marketplaces.
### 5. How to Request a Refund
To initiate a refund review, please contact our support team directly via our official communication channels or email at `customersupport@levelingmmo.com`. Please provide your Order ID, account details, and a clear explanation of your request. Refund evaluations typically take between 24 to 48 business hours. Approved refunds will be credited back to the original method of payment.